Last updated: October 15, 2026
You can delete your Vibseen account at any time, free of charge and without providing a reason. This page outlines how to submit your deletion request, which data will be permanently removed, and what information must be retained to comply with legal obligations. These policies apply to the Vibseen mobile app (available on iOS and Android) and vibseen.com, operated by Vibseen Medikal Teknoloji Ticaret A.Ş.
1. How to Delete Your Account
Uninstalling the app from your phone does not delete your account. To permanently close your account, please use one of the methods outlined below.
A) Via the app (fastest option)
Open the Vibseen app and log in to your account.
Go to Profile > Settings > Account > Delete Account.
B) If you have uninstalled the app or are having trouble signing in: via email
Send an email from the email address registered to your account to hello@vibseen.com with the subject line “Account Deletion Request.” Please ensure your message includes the following:
The email address or mobile phone number associated with your account,
The statement: "I request the deletion of my Vibseen account and personal data."
If you cannot access your registered email address, please enter your registered phone number to receive a verification code.
2. How Your Request Is Processed
Step
What happens
Duration
Verification
Enter the verification code sent to your registered phone number or email address; for requests submitted via email, sending from your registered address serves as confirmation.
Instant; or within a maximum of 3 business days for email requests
Account Closure
Your account will be deactivated immediately: you will not be able to log in, your profile and content will no longer be visible to others, and all notifications will stop.
Immediately after verification
Wait time
30-day cancellation period for accidental requests
30 days
Permanent Removal
All data outlined in Section 3 is permanently deleted from primary systems, and backup copies are routinely purged in accordance with standard data retention cycles.
Within 30 days following the end of the waiting period
Confirmation
Once the deletion is complete, a final confirmation will be sent to your registered email address, and your email will be permanently removed from our system.
Once permanent deletion is complete
Restoring your account: If you log back into the app within the 30-day grace period or email us with "Cancel my request" from the registered email address, your account will be fully reinstated. Once this period expires, deletion is irreversible; you may register again using the same email address or phone number, but your previous records cannot be recovered.
Processing timeline: The entire process, from receiving your request to permanent deletion, takes a maximum of 60 days. Most requests are completed well ahead of this timeframe.
3. Deleted Data
Once your account is permanently deleted, the following data is completely removed from our primary systems and can no longer be linked to your identity:
Account information: First name, last name, email address, phone number, password hash, profile photo, and account preferences.
Search and usage data: Your search queries, watch history, likes, saved videos, and followed healthcare professionals. (Raw search queries are automatically anonymized after 90 days; any remaining data will also be permanently deleted.)
Messages: In-app messages and attachments sent and received. In the recipient's inbox copy, your name will appear as "Deleted User"; the message content will remain in their account until they delete it.
Device data: Push notification tokens, device identifiers, and session logs.
Comments and questions: Comments left on videos and questions asked will be deleted.
Support communications: Support correspondence will be deleted unless there is an active, open request.
Marketing consent: All granted explicit consents are considered withdrawn, and the associated records will be deleted.
The deletion request is forwarded to all service providers storing your data—including server, storage, and notification infrastructure providers—each of which is obligated to erase it from their respective systems.
4. Stored Data and Retention Periods
By law, we are required to retain certain records even after your account has been deleted. These records are kept under restricted access solely to fulfill legal obligations; they are never used within our products and will be permanently deleted once the required retention period expires.
Stored data
Duration
Why
Payment and billing records (name, billing address, amount, date, package purchased)
10 years from the invoice date
Tax Procedure Law and Turkish Commercial Code
Access and activity logs (IP address, date and time, type of action)
1 Year
Pursuant to Law No. 5651 and security requirements
Record of deletion request (request date, verification method, completion date)
3 years
To demonstrate compliance with your request (under KVKK / applicable data protection regulations)
Records subject to an ongoing dispute, complaint, or legal claim
Until the process is complete
Right to legal defense
Anonymized usage statistics
Indefinite
Cannot be linked to you and does not constitute personal data
Backup copies
Up to 30 days
Backup cycle: automatically cleared once the retention period ends
During these retention periods, stored records may only be accessed by authorized personnel strictly for the fulfillment of relevant legal and compliance obligations.
5. Additional Guidelines for Healthcare Professionals
If you delete your account as a verified healthcare professional, the following conditions will apply in addition to the terms outlined above:
Your videos will be unpublished. The moment your account is deactivated, all your videos, playlists, subtitles, and summaries will become invisible to users; upon permanent deletion, they are also removed from storage. If you would like a copy of your videos, contact us during the grace period and we will provide a download link.
Your verification documents will be deleted. Images of your medical diploma, specialty certificates, and identification documents are permanently destroyed upon account deletion. Only the record stating "this individual was verified / rejected on [date]" is retained for 3 years to prevent misuse in the event of reapplication.
6. Frequently Asked Questions
Can I delete specific data without deleting my entire account?
Yes. You can individually delete your watch history, saved videos, and messages directly within the app. You may also request the anonymization of your search history by contacting [kvkk@vibseen.com].
Can I deactivate my account instead of deleting it?
Yes. Go to Settings > Account > Deactivate Account to temporarily hide your account while keeping your data safe; it will be reactivated as soon as you log back in.
Can I get a copy of my data?
Yes. If you contact hello@vibseen.com prior to submitting a deletion request, we will provide your account details, tracking history, and messages in JSON format within 30 days.
How do I request the deletion of my child's account?
Vibseen is not intended for individuals under 18 years of age. If you notify us that a minor has created an account, we will delete the account immediately without a waiting period.
7. Contact Us
Account deletion requests: hello@vibseen.com
We respond to all requests within 30 days.