Cancellation & Refund Policy

This policy is an integral part of the Distance Sales Agreement. It complies with Law No. 6502 on Consumer Protection and the Regulation on Distance Contracts.

Effective Date: [08.07.2026]

1. GENERAL PRINCIPLE – DIGITAL SERVICE AND INSTANT PERFORMANCE

Vibseen Insight is a cloud-based (SaaS) analysis and reporting service that is made instantly accessible following payment and is performed immediately in an electronic environment. The service is deemed delivered (performed) once the account is logged into or usage has commenced.

Pursuant to Article 15/1-(ğ) of the Regulation on Distance Contracts, there is no right of withdrawal for services performed instantly in an electronic environment. Therefore, no automatic refund will be issued after the account is logged into or the service has been used.

By confirming this policy during the payment step, the customer explicitly acknowledges and agrees that they will waive their right of withdrawal once access to the service is granted.

2. PRE-ACCESS REFUNDS (IF NO USAGE HAS OCCURRED)

If payment has been made but the service has never been logged into and no usage has occurred, the customer may request a refund within 14 (fourteen) days from the date of purchase by submitting a request to hello@vibseen.com.

•    If the request is approved, the paid amount will be refunded to the original payment method within 14 business days.

•    The reflection of the refund on the account by the payment institution/bank may take several business days depending on the processes of the respective institution.

3. RESPONSIBILITY FOR EVALUATION (NO GUARANTEE OF RESULTS)

The customer is responsible for evaluating whether the service is suitable for their intended use during the initial period of use.

The service provides analytical insights and does not guarantee specific outcomes. Deliverables such as visibility, citations, or mentions depend on the following factors:

•    the customer's existing online presence,

•    the availability of third-party data sources,

•    external platforms and artificial intelligence systems beyond the control of Vibseen Insight.

A failure to obtain specific results does not mean that the service is defective or faulty and does not constitute a sole ground for a refund.

4. EXTERNAL DEPENDENCIES – EXCLUSIONS FROM THE REFUND POLICY

The service may rely on websites belonging to the customer, public domains, third-party platforms, artificial intelligence systems, and search engines. Issues arising from the following circumstances are excluded from the scope of refunds:

•    inaccessible or misconfigured websites,

•    incomplete or insufficient public data,

•    restrictions, policy changes, or algorithmic updates by third-party platforms,

•    technical problems stemming from the customer's internet connection or device.

5. EXCEPTIONAL CIRCUMSTANCES FOR REFUND EVALUATION

Refunds may only be considered under exceptional circumstances, such as those listed below, and following an individual review of each request:

•    Verified technical failures preventing access to the platform (provided that the issue does not stem from the customer or a third party, and cannot be resolved within a reasonable timeframe),

•    Billing errors directly caused by the Vibseen Insight system (e.g., duplicate charges, incorrect billing amounts).

Submitting a refund request does not guarantee approval; each request is evaluated on an individual basis. Legally mandated refund rights are reserved under all circumstances.

6. ALTERNATIVE SOLUTIONS IN LIEU OF A REFUND

Instead of issuing a refund, Vibseen Insight may offer alternative solutions to address customer concerns and resolve grievances:

•    temporary billing pause,

•    subscription period extension,

•    guided onboarding or dedicated support sessions.

Our goal is to ensure that the customer understands the service and derives value from it, rather than forcing an unwanted subscription.

7. SUBSCRIPTION CANCELLATION AND AUTOMATIC RENEWAL

7.1. The service is subscription-based and will automatically renew every 30 days (or annually for annual subscriptions) unless cancelled.

7.2. Customers can cancel their subscription at any time through the account settings > subscription panel, or by sending a notice to hello@vibseen.com. Cancellation is designed to be as straightforward as starting a subscription.

7.3. Cancellations take effect at the end of the current billing cycle. Customers will retain access to the service until the end of the billing period, and no further charges will be made for subsequent periods.

7.4. Failure to cancel the subscription before the renewal date does not entitle the customer to a refund. A processed renewal fee is considered valid and non-refundable unless otherwise required by law. Customers are responsible for monitoring their subscription status and canceling in a timely manner.

8. POLICY ABUSE

Any unauthorized or fraudulent misuse of our systems may lead to the immediate termination of the account, loss of access to all services, and restriction of future use of the platform. Vibseen Insight reserves all legal rights of recourse.

9. HOW TO SUBMIT A REFUND REQUEST

To submit a refund or cancellation request, please use the following channel:

•    Email: hello@vibseen.com

•    Required Information: account email address, transaction/invoice number, and the reason for the request.

All requests will be reviewed within a reasonable timeframe, and the outcome will be communicated to the customer via email.

10. DISPUTE RESOLUTION

For disputes arising from this policy, Consumer Arbitration Committees are authorized up to the monetary limits determined annually by the Ministry of Trade, and Consumer Courts are authorized for disputes exceeding these limits. Customers may also direct their preliminary inquiries to hello@vibseen.com.

Service Provider

Vibseen Medikal Teknoloji Ticaret A.Ş.

Brand Name

Vibseen Insight

Contact

hello@vibseen.com